Returns

RETURNS & REFUNDS

Every Grand Apex item is made to order. Because each product is produced specifically for your order, we do not accept returns or exchanges for incorrect size or color selections, or for changes of mind.

DAMAGED OR DEFECTIVE ITEMS

If your order arrives damaged, misprinted, defective, or you receive the wrong item, contact us within 30 days of delivery.

Please include your order number, a description of the issue, and clear photos showing the problem. Once the issue is reviewed and approved, we'll arrange a replacement or refund as appropriate.

You do not need to return a damaged or defective item unless we specifically ask you to.

SIZE & COLOR

Please check the product size guide and selected color carefully before placing your order. We cannot offer refunds or exchanges when the correct product was delivered but the wrong size or color was selected at checkout.

INCORRECT ADDRESSES

Customers are responsible for providing a complete and accurate shipping address. Orders that cannot be delivered because of an incorrect or incomplete address may require additional shipping or replacement costs.

ORDER ISSUES

If something isn't right with your order, contact Grand Apex customer support and we'll work with you to resolve it.

Grand Apex reserves the right to review return, replacement, and refund requests on a case-by-case basis. Nothing in this policy limits any rights you may have under applicable consumer-protection law. (right?!)